How we work
We plan private trips, end to end.
From the first conversation to the last transfer home — flights, hotels, guides, restaurants, visas, the quiet details that make a place feel like it was waiting for you. We work with a small number of clients each year. Here's what that looks like.
What to expect
We have no partnerships, no commissions, no preferred hotel lists. When we recommend something, it's because we mean it. Our opinion is ours — and it's the only thing we sell.
Independent.
You will never speak to anyone other than us. No assistants, no account managers. Cassia and Rafael, start to finish.
Personal.
Between us, we've been to more than eighty-five countries. We don't research from a desk. If we haven't been somewhere ourselves, we go before we send you.
Firsthand.
Some clients want to shape every detail. Others want to hand us a set of dates and forget about it until they board the plane. Both work. You decide how involved you want to be.
Flexibel.
Before you leave, we build you a personal travel page — your full itinerary, background on every place, our personal tips, all your documents. Everything in one place. No digging through emails.
One trip, one site.
The process.
You reach out, we set up a call — phone or video, your choice.
That first call is short: where you've been, where you're drawn to, how you like to travel. Do you explore or do you rest. What you eat, what you avoid. The hard facts if you have them — dates, destinations, budget. If you don't, that's fine too.
That call is also for us. We take on few clients, and we need to know this is the right fit - for both sides.
From there, we go to work. We come back with an initial proposal. You react, we adjust. As many rounds as it takes. When the plan is set, we handle everything — flights, hotels, transfers, visas, restaurant bookings, the details you'd forget and the ones you wouldn't think of.
During your trip, we're reachable around the clock. Not a hotline. Us.
When you're back, we talk again. Not because we have to. Because we like to know.
It starts with a conversation.
Most travel advisors earn their income from the hotels and airlines they recommend. We don't.
You pay a transparent service fee based on the total value of the trip. That is how we earn and it is the only way we earn. This is a deliberate choice. It means we have no financial reason to favor one property over another, no incentive to route you through a partner, no reason to recommend anything we don't believe in.
Good travel planning, built on firsthand relationships, not a search engine requires time, presence, and access that cannot be automated. Our fee reflects that work.
We understand this makes us more expensive than a commission-based advisor. We think the difference is worth it. So do our clients.